Frequently Asked Questions
Every families requirements for funeral arrangements are different. Each and every funeral is individual to the family concerned, because no two families are the same. However there are many questions that you as a family will want answering in a bid to say farewell to a loved one in the most appropriate manner. Below are questions that we are most often asked about the funeral and the services that we can offer.
What do I do next?
You will need to collect the medical death certificate which you will then need to take to the registrar. You will also need to make initial contact with a funeral director.
Where do I collect the medical death certificate?
If the death has occurred at home, the GP will issue the medical death certificate. They will either give this to you directly or you may need to collect it from the surgery. If the death occurred in a hospital you will be given the certificate by the bereavement office.
How many copies of the death certificate will I need?
The Registrar will issue you with one copy. You will need another 4-5 copies to be able to send to the bank, solicitors etc. They cost approx. £4.00 each.
When do I have to register by?
Deaths in England and Wales or Northern Ireland should be registered within 5 days – if this is not going to be possible, you should inform the Registrar. In Scotland, deaths must be registered within 8 days.
Can I get help with the costs of a funeral?
Yes, help may available, please visit the Department for Work and Pensions Website for further information. Visit Site
Can I bring in clothing for the deceased to be dressed in?
Yes you can, alternatively we can dress the deceased in one of our gowns.
Am I able to put personal items into the coffin?
Yes, you can put personal items in the coffin, however we cannot allow any metal and glass items for cremations.
How many people will the limousine seat?
The limousine will comfortably carry 6 people.
Can we the family of the deceased carry the coffin?
Can family and friends come to our chapel to pay their last respects?
Yes, our chapel is available to you any time during office hours, but please telephone first to make an appointment.
Can we play a favourite piece of music at the church or crematorium?
Yes, if you would like a favourite piece of music played either entering or leaving the chapel, or even during the service this can be arranged for you.
Can we request donations to a charity or a particular organization?
Yes, we will gladly arrange with a charity or organization of your choice to send any donations that are received in memory of a loved one. When all donation monies have been sent we will write to you with the total amount sent, plus a list of names of those who made donations.
Do I get my loved one’s cremated remains back?
Yes. Because only one cremation at a time can be carried out in the cremator, once the cremation process has finished the cremated remains are cooled, then removed from the cremator and placed into an urn that is clearly identified with the persons details.
What are the options for the cremated remains?
There are a number of options available to you. Firstly cremated remains can be scattered in the crematoriums garden of rest either in the presence of the family or just in the presence of the crematorium staff. Secondly you can instruct us to make arrangements with the crematorium for the cremated remains to be interred either in a cremation plot or a family grave if one is available. Thirdly, cremated remains can be removed from the crematorium by ourselves on the families behalf and returned back to a family where you may wish to keep them at home, or take them to a special place that was personal to that person.